Q
Do you have CE document and other documents for customs clearance?
Yes, we have original documents. At first, we will show you and after shipment we will give you CE / Packing list / Commercial Invoice / Sales contract for customs clearance.
Q
What payment terms do you support?
We accept TT, West Union, Paypal, LC, Cash, and other standard payment options.
Q
How do I get help if I do not know how to use the machine or face problems during operation?
We can provide remote assistance via TeamViewer, WhatsApp, Email, Phone, or Skype with camera until all of your concerns are fully addressed. We can also provide on-site door service if required.
Q
I don't know which model is suitable for me. How can I choose?
Simply share the following details with us:
1) Maximum work size: to select the most appropriate model.
2) Materials and cutting thickness: to determine the required laser generator power.
3) Business industry: we can provide optimal recommendations based on our industry experience.
Q
What thickness of steel and tube sizes can this machine process?
The machine is designed to cut Carbon steel up to 18mm and Stainless steel up to 10mm. It supports tube processing with diameters ranging from 20mm to 220mm and lengths up to 6m.
Q
What is the typical delivery timeframe for this fiber laser cutting machine?
The standard delivery period is 20-25 working days, which may vary depending on the actual ordering season.
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