QDo you have CE document and other documents for customs clearance?
Yes, we have original documents. At first, we will show you, and after shipment, we will provide you with CE certificates, Packing List, Commercial Invoice, and Sales Contract for your customs clearance.
QWhat are the supported payment terms?
We accept TT, West Union, PayPal, LC, Cash, and other standard payment methods.
QI don't know how to use the machine after receiving it, or I have problems during use. What should I do?
We can provide support via TeamViewer, WhatsApp, Email, Phone, or Skype with camera until all of your problems are resolved. We can also provide on-site door service if required.
QI don't know which machine model is suitable for me?
Please provide us with the following details: 1) Max working size (to choose the most suitable model). 2) Materials and cutting thickness (to determine the laser power). 3) Your specific business industry (so we can share our experience and provide suitable advice).
QHow long is the warranty period for the laser cutting machine?
We offer a standard comprehensive warranty for the core components and structure. During this period, replacement parts will be provided free of charge for any non-human caused operational issues.
QWhat is the shipping and packaging standard for delivery?
The machine is packaged securely with protective film wrapping and solid wooden crates to prevent moisture and physical impact during sea or land transportation.