Q1
Do you provide CE documents and other necessary files for customs clearance?
Yes, we provide original documentation. Initially, we will share the copies with you, and after shipment, we will deliver the CE certificate, Packing List, Commercial Invoice, and Sales Contract required for customs clearance.
Q2
What payment methods are supported?
We accept a variety of payment methods including TT, Western Union, PayPal, LC, and Cash.
Q3
What should I do if I experience difficulties operating the machine or encounter problems?
We offer remote troubleshooting and guidance via TeamViewer, WhatsApp, Email, Phone, and Skype with video support until your issues are completely resolved. We can also provide on-site services if necessary.
Q4
How do I determine which machine model is best suited for my business needs?
Please provide us with: (1) Maximum dimensions of your working materials to select the ideal model size; (2) Materials and cutting thickness to decide the appropriate laser power; (3) Your industry type to receive expert recommendations based on our extensive field experience.
Q5
What is the working lifespan of the fiber module on this machine?
The fiber module is highly durable and features a prolonged working life of more than 100,000 hours.
Q6
What are the working voltage requirements for the tube-cutting machine?
The machine operates under a standard working voltage configuration of 380V / 50Hz.