Q
Do you have CE document and other documents for customs clearance?
Yes, we have original documents. Initially, we will show them to you, and after shipment, we will provide you with CE, Packing List, Commercial Invoice, and Sales Contract for customs clearance.
Q
What are your payment terms?
We accept TT, Western Union, PayPal, LC, Cash, and other standard payment methods.
Q
I don't know how to use it after I receive it, or I have problems during use. What should I do?
We can provide support via TeamViewer, WhatsApp, Email, Phone, or Skype with a camera until all your issues are resolved. We can also provide on-site door service if required.
Q
I don't know which model is suitable for me?
Please share the following details:
- Max work size: To help choose the most suitable model.
- Materials and cutting thickness: To determine the correct laser power.
- Business industries: We have extensive sales experience and can recommend optimal choices for your industry.
Q
What is the delivery time for the machine?
For standard machines, the delivery timeline is usually 7-10 working days. For customized solutions, the delivery schedule depends on specific configuration requirements.
Q
How is the machine packaged for shipping?
The machine is packaged using standard export wooden cases with waterproof, moisture-proof, and rust-proof measures to ensure safe transportation.
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