Q
Do you have CE document and other documents for customs clearance?
Yes, we have original documents. At first we will show you and after shipment we will give you CE / Packing list / Commercial Invoice / Sales contract for customs clearance.
Q
What are the payment terms?
We accept TT / Western Union / Paypal / LC / Cash and other standard methods.
Q
If I don't know how to use the machine or face problems during use, how do you help?
We can provide support via TeamViewer / WhatsApp / Email / Phone / Skype with camera until all of your problems are resolved. We can also provide on-site door service if required.
Q
I don't know which machine model is suitable for me?
Please provide us with the following details:
1) Max working size: to choose the most suitable model.
2) Materials and cutting thickness: to determine the appropriate power of the laser generator.
3) Business industry: we can provide professional advice based on our extensive industry experience.
Q
What is the standard warranty period for the machine?
We provide a comprehensive warranty policy covering core parts, alongside lifetime professional technical support to ensure your production line runs smoothly.
Q
How do you package and secure the machine during transportation?
The machine is wrapped with heavy-duty moisture-proof film and securely packed in international export-standard wooden crates to guarantee maximum protection during transit.