Do you have CE documents and other certificates for customs clearance?
Yes, we provide the original documents. We will show you the documents initially, and after shipment, we will deliver the CE certificate, Packing List, Commercial Invoice, and Sales Contract to assist you with customs clearance.
What are your accepted payment terms?
We accept various payment options including T/T (Telegraphic Transfer), Western Union, PayPal, L/C (Letter of Credit), and Cash.
What should I do if I do not know how to operate the machine or face problems during use?
We offer remote online support via TeamViewer, WhatsApp, Email, Phone, and Skype with video functionality to resolve all your concerns. Additionally, on-site installation and support services are available at your location if required.
How do I choose the machine configuration that best suits me?
Please provide us with: 1) The maximum dimensions of your working materials to select the appropriate machine size. 2) The material types and thicknesses you wish to cut to determine the appropriate laser power. 3) Your primary industry application so we can recommend based on our extensive field experience.
What is the typical production and delivery time for standard models?
Standard configurations typically take about 15-20 working days to manufacture. For customized machine requests, production usually requires 25-30 working days depending on the specific configurations.
What kind of warranty and after-sales guarantee is provided?
We offer a comprehensive warranty period on core machine components. During this period, replacement parts are provided free of charge under normal operation conditions. Extended warranty plans are also available upon request.
Lxshow
