FAQ
Q Do you have CE document and other documents for customs clearance?
Yes, we have original. At first we will show you and after shipment we will give you CE/Packing list/Commercial Invoice/Sales contract for customs clearance.
Q Payment terms?
TT/West Union/Paypal/LC/Cash and so on.
Q I don't know how to use after I receive or I have problem during use, how to do?
We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished. We can also provide door service if you need.
Q I don't know which one is suitable for me?
Just tell us below information:
1) Max work size: choose most suitable model.
2) Materials and cutting thickness: Power of laser generator.
3) Business industries: We sell a lot and give advice on this business line.
Q How long is the delivery time for the machine?
For standard machines, it would be 15-30 days; For non-standard machines and customized machines according to client's specific requirements, it would be slightly longer.
Q How is the packaging for shipping?
Water-proof plastic film package with foam protection in each corner. Solid seaworthy wood box package with steel belt. Save space as much as possible for container loading.
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