Q
Do you have CE document and other documents for customs clearance?
Yes, we have original documents. At first we will show you and after shipment we will give you CE/Packing list/Commercial Invoice/Sales contract for customs clearance.
Q
What are the payment terms?
We accept TT, West Union, Paypal, LC, Cash, and other standard payment methods.
Q
I don't know how to use the machine after I receive it. How can I get support?
We can provide training and support via TeamViewer, WhatsApp, Email, Phone, and Skype with camera support until all your questions are answered.
Q
What should I do if I encounter problems during machine operation?
We will assist you remotely via video and online tools. We can also provide on-site door service if needed.
Q
How do I choose the right machine size?
Just tell us your maximum work size, and we will help you choose the most suitable machine model.
Q
How do I determine the laser generator power needed?
Please share your materials and cutting thickness with us so we can recommend the appropriate power of the laser generator.
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