Do you have CE document and other documents for customs clearance?
Yes, we have original documents. Initially, we will present them to you, and after shipment, we will provide the CE, Packing List, Commercial Invoice, and Sales Contract for your customs clearance.
What are your payment terms?
We support TT, Western Union, Paypal, LC, Cash, and other standard payment methods.
I do not know how to use the machine after receiving it, or I encounter issues during operation. What should I do?
We provide remote assistance via TeamViewer, WhatsApp, Email, Phone, and Skype with camera support until all your issues are resolved. On-site service is also available if required.
I am not sure which model is suitable for me. How do I choose?
Please share the following details: 1) Maximum work size to select the best model. 2) Materials and cutting thickness to decide the suitable laser generator power. 3) Your specific business application to receive tailored advice.
How is the equipment packaged during delivery to guarantee safety?
The equipment is packed in standard, highly robust export packaging as shown in the packaging section, designed to withstand long-distance transportation and protect the machine from any damage.
What kind of offline and online training support do you offer?
We offer comprehensive user guides, operational video tutorials, online real-time guidance, and offline customer visitations to ensure proper setup and efficient machine operation.