Frequently Asked Questions
Q1 How about the warranty?
2 years quality guarantee. The machine with main parts (excluding the consumables) shall be changed free of charge (some parts will be maintained) if there is any problem during the warranty period.
Q2 I don't know which machine is suitable for me. What info should I provide?
Please let us know:
- 1) Your target processing materials.
- 2) The thickness of your materials.
- 3) The size/specifications of your welding line.
Q3 What are the available payment terms?
We accept Trade Assurance, TT, West Union, Paypal, LC, Cash, and other standard payment methods.
Q4 Do you provide CE documents and other files for customs clearance?
Yes, we have original files. We will show them to you first, and after shipment, we will provide you with CE certificates, Packing Lists, Commercial Invoices, and Sales Contracts to facilitate your customs clearance process.
Q5 I don't know how to use the machine, or I have problems during operation. What should I do?
1) We provide a detailed user manual complete with pictures and a CD/video guide so you can learn step-by-step. The manual is updated regularly to reflect machine upgrades.
2) If any issue arises, our technical staff will evaluate it. We offer remote assistance via TeamViewer, WhatsApp, Email, Phone, or Skype with camera support until resolved. On-site door service is also available if required.