Q1
How about the warranty?
A1: We provide a 2-year quality guarantee. The machine with main parts (excluding the consumables) shall be changed free of charge (some parts will be maintained) if any problem occurs during the warranty period.
Q2
I don't know which machine is suitable for me?
A2: Please provide us with the following details:
- Your materials.
- The thickness of your materials.
- The size of the welding line.
Q3
What are the payment terms?
A3: We accept Alibaba trade assurance, TT, West Union, Paypal, LC, Cash, and more.
Q4
Do you provide CE documents and other customs clearance paperwork?
A4: Yes, we have original documentation. Initially, we will show them to you, and after shipment, we will provide the CE certificate, Packing List, Commercial Invoice, and Sales Contract for your customs clearance.
Q5
What if I don't know how to use the machine or encounter issues during use?
A5:
- We provide a detailed user manual complete with pictures and a CD so you can learn step-by-step. The manual is updated monthly to reflect any machine updates.
- If any problems arise, our technicians will diagnose the issue. We can resolve troubleshooting remotely via TeamViewer, WhatsApp, Email, Phone, or Skype with video support until the issue is fully resolved. We can also provide on-site door service if required.
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